Return & Refund Policy
Return & Refund Policy
At Noble Woodcraft, we want you to be satisfied with your purchase. If you need to return an eligible item, please review our policy below.
Returns
We have a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
-
Be in the same condition in which you received it
-
Be unworn, unused, and undamaged
-
Have all original tags attached, where applicable
-
Be returned in its original packaging
Items that do not meet these conditions may not be eligible for a refund.
To request a return, please contact us at info@noble-woodcraft.com. To help us process your request efficiently, please include your order number and details about the item you would like to return.
If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package.
Please do not send items back without first requesting and receiving return authorization. Items returned without prior approval may not be accepted.
For any questions regarding a return, please contact us at info@noble-woodcraft.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at info@noble-woodcraft.com so we can review the issue and make it right.
When contacting us, please provide your order number and, where possible, photographs showing the issue. This will help us evaluate your request more quickly.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
-
Custom-made products
-
Personalized products
-
Special-order items
-
Perishable goods
Because many Noble Woodcraft products may be handcrafted or made specifically for an individual customer, please review product details carefully before placing your order.
If you are unsure whether your item is eligible for return, please contact us at info@noble-woodcraft.com before sending anything back.
Exchanges
The fastest way to receive the item you want is to return your existing item in accordance with this policy.
Once your return has been accepted, you may place a separate order for the replacement item.
This helps ensure that your preferred item is available and allows your new order to be processed without waiting for the original return to be completed.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account after it has been issued.
If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at:
Questions
If you have any questions about returns, refunds, exchanges, damaged items, or the eligibility of a specific product, please contact us at:
Noble Woodcraft
Email: info@noble-woodcraft.com